Shipping Policy
At YOTUNIA, we want your order to reach you safely and on time. This policy explains where we ship, how long delivery takes, and how to track your order.
1. Shipping Destinations
We currently ship exclusively within the United Kingdom and the European Union, ensuring that every customer receives their order with care and efficiency.
2. Shipping Costs
We offer free shipping on all orders. Prices shown on our Site do not include any hidden shipping charges.
In rare cases where customs duties, import taxes, or carrier fees are unexpectedly applied due to an error or exceptional circumstances, our customer support team will work with you to resolve the issue as fairly as possible.
3. Processing Times
Orders are processed within 4–9 business days before they are handed over to our shipping partners. Processing times may vary slightly during busy periods, such as holidays or promotional sales.
4. Carriers Used
We work with trusted logistics partners, including CJPacket, SF Express, and LuWei, to ensure reliable and timely delivery for all orders.
5. Tracking Information
Once your order has been dispatched, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update after dispatch.
6. Delays
While we work with reliable carriers, delivery times are estimates and not guaranteed. We are not responsible for delays caused by the shipping carrier, customs processing, weather, or other circumstances beyond our reasonable control.
7. Lost or Missing Packages
If your tracking shows that your order has been delivered but you have not received it, please contact us within 7 days so we can investigate with the carrier. If your order appears lost in transit, contact us at hello@yotunia.com and we will do our best to resolve the issue.
8. Returns
For information on returning an item, please see our Returns & Refund Policy.
9. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
For any shipping-related inquiries, please contact us at hello@yotunia.com. Our customer care team is always here to assist you.
Email: hello@yotunia.com
Business address: 128 City Road, London, EC1V 2NX, United Kingdom