At YOTUNIA, we want you to love your purchase. If something isn't right, this policy explains how returns, exchanges, and refunds work.
1. Return Window
You may request a return within fourteen (14) calendar days of the delivery date shown on your shipping confirmation. Requests made after this window will not be accepted, except where required by applicable law.
2. Eligibility for Returns
To be eligible for a return, your item must be:
● Unused, unworn, and in the same condition that you received it
● In its original packaging, including any dust bag, tags, straps, accessories, or protective materials originally supplied with the product
● Accompanied by proof of purchase (order number or confirmation email)
The following items cannot be returned:
● Items marked as final sale at the time of purchase
● Items showing signs of use, damage, or alteration not caused by YOTUNIA, including damage due to misuse, negligence, or unauthorised modifications
3. How to Start a Return
To start a return, email us at hello@yotunia.com with your order number and the reason for your return. We will confirm your eligibility and provide instructions, including the return address, within 2 business days.
Please do not send your item back before receiving return confirmation from us, as items sent without prior approval may not be accepted.
4. Return Shipping
Unless the return is due to a fault on our part (such as a defective or incorrect item), the cost of return shipping is the customer's responsibility. We recommend using a tracked shipping service, as YOTUNIA is not responsible for items lost in transit back to us.
We recommend retaining your proof of postage until your return has been received and processed.
5. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and provide photos of the item and its packaging. After reviewing your request, YOTUNIA will determine the most appropriate resolution. Depending on the circumstances, this may include:
● Sending a replacement product
● Issuing a full or partial refund
● Providing store credit or a discount voucher
● Allowing you to keep the original item while we send a replacement, where appropriate
The final resolution will be determined by YOTUNIA's customer support team after reviewing the claim.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Original shipping charges are non-refundable, except where the return is due to a fault on our part.
7. Exchanges
We do not offer direct exchanges at this time. If you would like a different colour, size, or product, please return your original item for a refund and place a new order.
8. Late or Missing Refunds
If you haven't received a refund within the timeframe above, please first check with your bank or payment provider, as processing times vary. If you still have not received your refund, contact us at hello@yotunia.com and we will look into it.
9. International Returns
Customers may be responsible for any customs duties, import taxes, or return shipping fees applicable in their country, unless the return is due to an error or fault on our part.
10. Statutory Rights
Nothing in this policy affects your statutory consumer rights under applicable UK or EU consumer protection law, including your rights in relation to faulty or misdescribed goods.
11. Changes to This Policy
We may update this Returns & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: hello@yotunia.com
Business address: 128 City Road, London, EC1V 2NX, United Kingdom