Returns & Refund Policy

At YOTUNIA, we want you to love your purchase. If something isn't right, this policy explains how returns, exchanges, and refunds work.

If you simply change your mind, you have fourteen (14) calendar days from the date you receive your item to notify us that you wish to cancel your purchase. Once you have notified us, you then have a further fourteen (14) calendar days to return the item to us.

To notify us, email hello@yotunia.com with your order number. Requests made outside this window will not be accepted, except where required by applicable law.

Your item should be returned in a condition suitable for resale. You are welcome to examine the item as you reasonably would in a shop, to check its nature, characteristics, and function. However, if the item shows signs of handling beyond what is necessary for this kind of inspection, we may reduce your refund to reflect any diminished value, in accordance with applicable consumer protection law.

To be eligible for a return, your item should also be:

●       In its original packaging, including any dust bag, tags, straps, accessories, or protective materials originally supplied with the product

●       Accompanied by proof of purchase (order number or confirmation email)

Items marked as final sale at the time of purchase cannot be returned for change of mind.

To start a return, email us at hello@yotunia.com with your order number and the reason for your return. We will confirm your eligibility and provide instructions, including the return address, within 2 business days.

Please do not send your item back before receiving return confirmation from us, as items sent without prior approval may not be accepted.

If you are returning an item because you have changed your mind, the cost of return shipping is your responsibility. We recommend using a tracked shipping service, as YOTUNIA is not responsible for items lost in transit back to us.

We recommend retaining your proof of postage until your return has been received and processed.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible and provide photos of the item and its packaging. These rights are separate from, and not limited by, the change-of-mind window described in Section 1.

Under UK consumer law, you may be entitled to a repair, replacement, price reduction, or refund, depending on the circumstances and how long you have owned the item. Depending on the specifics of your claim, this may include:

●       A replacement product

●       A full or partial refund

●       Store credit or a discount voucher, where agreed with you

●       Allowing you to keep the original item while we send a replacement, where appropriate

Nothing in this section limits or reduces your statutory rights under applicable UK consumer protection law.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method in accordance with applicable consumer protection law. Once processed by YOTUNIA, it may take additional time for the refund to appear in your account depending on your bank or payment provider.

Where you are exercising your statutory change-of-mind right, we will refund the cost of standard delivery. If you chose a more expensive delivery option, we will only refund the cost of our standard delivery option. Original shipping charges are otherwise non-refundable, except where the return is due to a fault on our part.

We do not offer direct exchanges at this time. If you would like a different colour, size, or product, please return your original item for a refund and place a new order.

If you haven't received your refund within a reasonable time after we confirm it has been processed, please first check with your bank or payment provider, as processing times vary. If you still have not received your refund, contact us at hello@yotunia.com and we will look into it.

Nothing in this policy affects your statutory consumer rights under applicable UK consumer protection law, including your rights in relation to faulty or misdescribed goods.

We may update this Returns & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

If you have any questions about returns or refunds, please contact us at:

Email: hello@yotunia.com

Business address: 128 City Road, London, EC1V 2NX, United Kingdom